Return any piece 14 days after the item has been received for a full refund - minus shipping & handling costs - if you are not satisfied with the quality. Obvious damage from abuse, neglect or mis-use will not be covered.
I ship via USPS (six different mail classes to choose from), and will package and ship your order within 1-3 days of your order, for items that are in stock. You will get tracking info from Etsy, but you can also check the Order Status page for tracking information. If you have any more questions, please reach me at any of the methods on the Contact page.